© 2020 by Kate Edwards. 

Created by TN Designs

Video Appointments

In order to have video appointments with me you will need to download (if you haven't already) one of the following apps to your favoured device. We can then connect for our sessions via live video calls. I am using this facility whilst we are unable to facilitate face to face meetings due to coronavirus. To get the most out of our video appointment sessions, please read the guidance below before your session begins.

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Zoom is a free to use app that can be downloaded onto most devices whether you prefer your phone, tablet or laptop. To install the app please click the link below, download the relevant app onto your chosen device and follow the on screen instructions. You will need to set up your own user account (for free) before our scheduled session time. Click here to get zoom downloaded.

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Skype also offers a free video calling service. To access this either download from your app store or go to their website and follow the instructions. This is available for use on mobile devices as well as your laptop. Follow this link where you can download to any device.

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Whatsapp is a popular app for video calls and is available for download onto iPhone or Android devices as well as Macs and Windows PCs. It's free to download and use. Click here to download.

Do's and Don'ts

I've put together a few pointers to make sure our video appointment sessions run as smoothly as possible.

  • Speak clearly - we will do a quick audio check to make sure we can both hear each other clearly before we start. If you can't hear me properly at any point in the session please let me know.

  • Try to avoid being interrupted - please let other people know not to interrupt you during your session, either physically by walking in or by calling you.

  • The right space - make sure you are in a private, comfortable space to speak from.

  • Switch off phone notifications - this will make sure you don't end up thinking about something else mid-session.

  • Dress comfortably - wear something comfortable and don't wear highly patterned clothing as this can sometimes make looking at the other person very hard on the eyes. Also bear in mind you will need to be moving if we are working somatically.

  • Don't wear noisy jewelry - this can get picked up by the microphone and come across very loud at the other end.

  • No recording - please do not record your counselling session to ensure privacy and security

  • In the event of a disconnection, if this results in your session lasting fewer than 55 minutes, you will only be billed for the amount of time of your actual connection. In the event either of us are disconnected, please call me on 07554 456 756 and we may continue via telephone.